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Customer Care Agent

Location: Manama, Bahrain

Reporting to: Call Center Team Leader

Seniority Level: Junior

A quick overview:

We are looking for an enthusiastic Customer Care Agent to join our Call Centre team on either Part-Time or Full-Time basis. In this role you will be providing product and service information and resolving product and service problems. You will be attracting potential customers by providing information about our different promotions and campaigns. You are expected to build the confidence and necessary technical knowledge about our business to troubleshoot and investigate matters to resolve customer complaints. Ideally, you will be contributing to increasing our sales revenues and support generating sales leads.

Your key duties:

  • Respond to the day-to-day CC inbound calls and ensure queries are attended and problems are troubleshot.

  • Contact potential and existing customers to present our products and services offerings.

  • Achieve mutually agreed telesales targets in a given profile for specific products and segments.

  • Build the in-depth knowledge about Al Mahroos’s different services and product lines in collaboration with our sales team.

  • Maintain engaging interactions of all social media platforms and Almahroos sites.

  • Ensure prompt data entry in our CRM records.

  • Direct prospects and leads to the sales team as and when needed.

  • Support the Collection department in following up with customers payment matters as per the need.

  • Assist other divisions and team members in facilitating shared projects and assignments.

We are looking for someone who is:

  • Strong phone contact handling skills and active listening

  • Flexible and able to adapt to different types of characters.

  • Multi-tasker and able to prioritize and manage time effectively.

  • Excellent communication and interpersonal skills.

  • Proficient in English.

  • Cool-tempered and able to handle rejection.

Some nice to haves:

  • Bilingual, and proficient in both Arabic and English.

 

 

Apply for This Job


Location

Manama, Bharain

 Employment Type

Regular

Minimum Experience

Junior
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